AI for Telcos: Transforming Customer Experiences
AI is reshaping the telecom industry by enabling smarter, faster, and more personalized services. For telcos, leveraging AI means staying competitive, optimizing operations, and meeting customer expectations in a rapidly changing market. Gomibo is committed to helping your telco achieve this goal.
AI in the telecommunications industry
AI is revolutionizing the way telcos operate by automating tasks, analyzing vast amounts of data, and predicting customer needs. From personalized marketing to self-service chatbots, AI is becoming a core part of telecom strategies, driving efficiency and enhancing customer interactions. Many telcos want to hop on this train, but are not sure where to begin. This is where Gomibo Platforms comes in by combining AI functionalities with a great commerce platform, enhancing your customer experience.
Personalized Interactions
Automated Journeys
Operational Efficiency
Why do telcos need AI?
Telcos face growing demands to provide exceptional customer experiences while managing the complexity of their operations. AI equips telcos with the ability to automate repetitive tasks, allowing teams to focus on strategic initiatives. It enables the analysis of customer data to uncover behavioral insights and predict future needs. Additionally, AI helps telcos adapt swiftly to changing market conditions, making it easier to deliver personalized and timely services that meet customer expectations.
How your telco benefits from AI technology
AI enables telcos to revolutionize their e-commerce strategies, delivering seamless and personalized experiences while driving revenue growth. With AI, telcos can:
- Boost conversion by delivering personalized journeys and product and service offerings.
- Enhance customer satisfaction by predicting and advising them on their next best action.
- Optimize operational efficiency by automating complex sales, marketing, and service processes.
- Enhance agent experience by allowing them to only focus on what truly matters: the customer interaction.
- Enhance digital security by using robust fraud detection features.
What AI features does your telco need?
Our AI-powered commerce functionalities help you to address the unique needs of your customers:
- Personalized Product Recommendations: Match customer preferences and purchasing behavior.
- Next-Best-Offer and -Action Recommendations: Deliver personalized customer journeys.
- Optimized Pricing Strategies: Maximize conversions and revenue with AI-driven pricing.
- Predictive Tools: Streamline flows like your checkout process to simplify customer journeys.
- AI-Powered Self-Service: Enhance support with a chatbot, reducing customer queries and service costs.
- Fraud Detection & Prevention: Ensure secure and trustworthy online transactions.
- Customer Service Workflows: Automatically transcribe and summarize customer service inquiries.
With these advanced AI features and continuous testing, telcos can enhance efficiency, security, and customer satisfaction.
How you can use Gomibo's software to fully leverage AI
In the era of AI, there is a huge potential for telcos who hop on this train early. However, what we see is that telcos currently integrate this on top of a commerce platform that is not performant enough yet.
For example, telcos often opt to integrate a chatbot within their self-service processes, while the self-service website page or app is not optimized yet. This, unfortunately, only results in lower customer satisfaction.
By combining our AI features with the platform we have built through over 15 years of telco commerce experience, you can leverage AI to optimize every aspect of the customer journey. This way, the advanced personalization tools, predictive analytics, and AI-driven journeys truly come to fruition.
Unlock the power of AI for telcos
AI is one of the key aspects to staying competitive and delivering exceptional customer experiences in the telecom industry. With Gomibo Platforms, telcos can leverage cutting-edge AI tools to optimize their operations, boost customer satisfaction, and drive growth.
Start your AI transformation today by leveraging our AI-driven commerce platform.
PERFORMANCE
Trusted by customers in 30 countries, Gomibo Platforms powers over 1.2 million sales annually, with 95% occurring online.
RATINGS
Average (end-)customer review score of 9.4 out of 10 (50.000+ reviews), making your employees happy with one back-end for all your channels at the same time.
EXPERIENCE
Enjoy 16 years of experience in telecom omnichannel sales and service, with 19 active telco integrations at this moment.
1-minute solution overview
Watch our product explanation video to see how we can enable you to achieve your ambitious goals.
Learn more about growth through digital transformation
Discover how we leverage Production Pilots, allowing telcos to fully test and evaluate our platform before full-scale deployment
Our production pilots offer telco a low-risk opportunity to test and evaluate our e-commerce solutions before full-scale deployment:
- Limited launch to assess performance, user experience, and operational impact.
- A/B test to compare existing stack with our omnichannel commerce platform.
- Real-world testing and feedback,.
Get to know our Agent CRM
Our Agent CRM streamlines customer interactions across all channels, offering a unified view of data and personalized service for enhanced satisfaction.
Explore the benefits of a Commercial Product Catalog
Our Commercial Product Catalog enriches product data (from the technical catalog) to optimize presentation and management across all sales channels, enhancing customer engagement and accuracy.