Enable household accounts in your self service portal so families can shop, manage profiles, and resolve issues in one place.
POS / CONTACT CENTER & SELF-SERVICE
Contact Center & Self-Service for Telcos
Provide scalable omnichannel service
without draining your resources.
AIM FOR DIGITAL TELCO EXCELLENCE
Enhance customer experience with superior AI-driven self-service and contact center solutions
The Gomibo Platforms self-service and contact center features are developed specifically for telcos.
Cut service costs
Reduce customer service costs with AI self service that deflects tickets and streamlines operations for lower overhead.
Customers only need to tell you once
Timeline case management records every interaction to create a single customer view. No repetition and faster, more personal support.
Support households and families
Excellent self-service
Gomibo Platforms' software is designed with a self-service-first approach. For every task typically handled by agents, we assess whether customers can perform it themselves. This approach is continuously refined with new (AI) developments, ensuring that customers can handle as much as possible on their own, reducing customer queries and increasing your profits.
Integration with all communication channels
Our platform integrates seamlessly with all communication channels, including email, IVR, live chat, ticket support, chatbots, and social media. This unified approach ensures consistent and efficient customer interactions, allowing agents to manage all communications from a single interface, improving response times and enhancing customer satisfaction.
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Personalized up- & cross-sell
Our agent CRM system intelligently recommends personalized up-sell and cross-sell products to customers based on their behavioral patterns, significantly boosting your ARPU and customer retention. AI-driven next-best-offer tools make sure the customer journey is optimized. With unified customer profiles, we can identify individual needs and provide timely, relevant offers that enhance their experience.
KEY CUSTOMER RESULTS
Proven impact from day one
1.2M+
yearly telco sales
+40%
digital sales
+73
NPS
3 months
time to market
Receive our contact center & self-service whitepaper
We are happy to send you a whitepaper about our contact center (Agent CRM) and self-service capabilities.
It contains a comprehensive overview of the main features and how it acts in an omnichannel environment.
It contains a comprehensive overview of the main features and how it acts in an omnichannel environment.
SOFTWARE LANDSCAPE
Why most telco channels underperform, and we don't
Most telcos rely on fragmented vendor stacks and outdated platforms that weren’t built for telecom. This results in poor customer journeys and long time-to-market. Gomibo solves this with a purpose-built solution — and no one else is doing it.
1-minute solution overview
Watch our product explanation video to see how our integrated contact center and self-care platform can streamline operations, reduce service costs, and enhance customer satisfaction.
GET STARTED TODAY
Ready to boost your digital channels?
Get a personalized demo and discover how Gomibo can help your telco grow digital sales, reduce churn, and create better customer journeys — fast.