Contact Center & Self-Service for Telcos
Provide scalable omnichannel service
without draining your resources.
Enhance customer experience with superior AI-driven self-service and contact center solutions
The Gomibo Platforms self-service and contact center features are developed specifically for telcos.
Cut service costs
Customers only need to tell you once
Support households and families
Excellent self-service
Gomibo Platforms' software is designed with a self-service-first approach. For every task typically handled by agents, we assess whether customers can perform it themselves. This approach is continuously refined with new (AI) developments, ensuring that customers can handle as much as possible on their own, reducing customer queries and increasing your profits.
Integration with all communication channels
Our platform integrates seamlessly with all communication channels, including email, IVR, live chat, ticket support, chatbots, and social media. This unified approach ensures consistent and efficient customer interactions, allowing agents to manage all communications from a single interface, improving response times and enhancing customer satisfaction.
Personalized up- & cross-sell
Our agent CRM system intelligently recommends personalized up-sell and cross-sell products to customers based on their behavioral patterns, significantly boosting your ARPU and customer retention. AI-driven next-best-offer tools make sure the customer journey is optimized. With unified customer profiles, we can identify individual needs and provide timely, relevant offers that enhance their experience.
PERFORMANCE
Trusted by customers in 30 countries, Gomibo Platforms powers over 1.2 million sales annually, with 95% occurring online.
RATINGS
Average (end-)customer review score of 9.4 out of 10 (50.000+ reviews), making your employees happy with one back-end for all your channels at the same time.
EXPERIENCE
Enjoy 16 years of experience in telecom omnichannel sales and service, with 19 active telco integrations at this moment.
Receive our contact center & self-service whitepaper
1-minute solution overview
Watch our product explanation video to see how our integrated contact center and self-care platform can streamline operations, reduce service costs, and enhance customer satisfaction.
Learn more about growth through digital transformation
Discover how we leverage Production Pilots, allowing telcos to fully test and evaluate our platform before full-scale deployment
Our production pilots offer telco a low-risk opportunity to test and evaluate our e-commerce solutions before full-scale deployment:
- Limited launch to assess performance, user experience, and operational impact.
- A/B test to compare existing stack with our omnichannel commerce platform.
- Real-world testing and feedback,.
Get to know our Agent CRM
Our Agent CRM streamlines customer interactions across all channels, offering a unified view of data and personalized service for enhanced satisfaction.
Explore the benefits of a Commercial Product Catalog
Our Commercial Product Catalog enriches product data (from the technical catalog) to optimize presentation and management across all sales channels, enhancing customer engagement and accuracy.