The Future of Telco IT
Through agile commerce software and a forward-looking, customer-centric mindset, your telco can remain innovative in a rapidly evolving telecom landscape.
Transforming telcos for the next generation
In a digital world, customers want to interact with your brand for sales and service via a world class website, app and store. Telcos must anticipate a world where customers demand effortless interactions through hyper-personalized, AI-driven channels offering 6G, IoT, or telco services combined with energy services.
To get there, telcos need IT systems for this that are agile, scalable, and built to last. Success depends on seamless integration across platforms, putting customers first, and staying ahead with new ideas. These are the foundations for growth in an industry where technology and customer expectations are evolving quickly.
Customer-first strategies to deliver smooth and personalized experiences require a strong commerce channel setup that is built with this future in mind. This is our vision for telco commerce software: efficient, customer-focused, and built specifically for the future of this industry.
Today’s challenges in telco commerce
Commerce in the telecom industry often falls short of meeting customer expectations. Despite advancements in technology, many telcos are held back by rigid, siloed systems that are not innovating with the industry, so your telco likely faces:
- Inconsistent service across channels
- Limited digital product and service offerings
- Long response and loading times
- Limited (filtering) options for personalization
Why This Problem Still Exists
Currently, the commerce channels of most telcos are run by various software vendors. This is because generic commerce platforms were not designed with the complexity of telecom products and user flows in mind.
Thus, a lot of expensive customization and different tools are often needed to work towards a channel solution. This makes it hard to deliver the fast, smooth experiences that your customers expect.
Instead of supporting innovation, these systems slow telcos down, limiting their ability to keep up with market demands.
Foundation for a future-ready platform
To overcome these challenges and create a future-ready IT platform, telcos must ensure that their foundational commerce systems are solid. This begins with implementing a robust omnichannel commerce system tailored specifically for telco industry needs. It needs to be fully configurable by business users to allow for a fast go-to-market of new products and innovations.
A flexible commerce solution that demonstrates value quickly while allowing for future scalability is essential to staying agile and future-focused. Additionally, managing IT costs effectively by implementing this, is critical to maximizing efficiency and ROI.
Future-focused functionalities
Our platform is designed be fully configurable by business users, empowering them with advanced features to address the unique (future) needs of telcos. This enhances their commerce operations and customer experiences, which is crucial for future success:
- Omnichannel Integration: Connect all customer touchpoints for a seamless experience.
- Expanded Offerings: Easily add devices, 5G/6G, broadband plans, accessories, IoT offerings & more.
- Personalization Tools: Tailor offers, upsells, and loyalty programs using AI.
- AI Optimization: Automate tasks, analyze vast amounts of data, and predict customer needs.
- Fast Time-to-Market: Launch new products and promotions in minutes.
- A/B Testing: Continuously refine customer journeys and increase conversions.
- Advanced Journeys: Boost ARPU with cross-selling and upselling opportunities.
- Inventory & Fulfillment: Integrate logistics for next-day delivery and streamlined operations.
- Flexible Deployment: Choose out-of-the-box or headless setups tailored to your brand.
- Scalable Architecture: Handle high volumes and adapt effortlessly to growth.
Building for the future
To stay competitive, telcos must prepare for a future that demands even greater flexibility and innovation. This means adopting systems that are adaptable and scalable, allowing them to respond to market changes and evolving customer needs. The focus will be on enhancing your product offering, deeper personalization, and AI optimization.
Gomibo Platforms is committed to staying at the forefront of these advancements. We have invested over 10 million hours in R&D already, and won't stop there. Through lots of new development, fast improvements, and hard work, we ensure we stay up to date with telecom industry trends. This allows us to help your telco in leading the way in shaping the future of the industry.
Our mission: Make telecom commerce better for everyone
Our goal is to free telcos from the limitations of generic commerce platforms and empower them to deliver the best customer experience. To do so, we are building the world’s best cloud-based telecom commerce platform, designed to meet the industry’s evolving needs.
With experience across 19 successful telco integrations, we have the expertise to address complex challenges effectively. With our platform, telcos can unlock their full potential and shape the innovative future of telecom commerce for their customers.
PERFORMANCE
Trusted by customers in 30 countries, Gomibo Platforms powers over 1.2 million sales annually, with 95% occurring online.
RATINGS
Average (end-)customer review score of 9.4 out of 10 (50.000+ reviews), making your employees happy with one back-end for all your channels at the same time.
EXPERIENCE
Enjoy 16 years of experience in telecom omnichannel sales and service, with 19 active telco integrations at this moment.
Receive our Future of Telco IT whitepaper
1-minute solution overview
Watch our product explanation video to see how we can enable you to achieve your ambitious goals.
Learn more about growth through digital transformation
Discover how we leverage Production Pilots, allowing telcos to fully test and evaluate our platform before full-scale deployment
Our production pilots offer telco a low-risk opportunity to test and evaluate our commerce solutions before full-scale deployment:
- Limited launch to assess performance, user experience, and operational impact.
- A/B test to compare existing stack with our omnichannel commerce platform.
- Real-world testing and feedback,.
Get to know how you can offer all telco products and services with our platform
All telco products and services are supported by our software, so you can maximize your offering.
Explore the benefits of personalization
Utilize our tools to provide each customer with a personalized omnichannel shopping experience.