Use Cases with the Gomibo Solution
Discover which use case of our omnichannel commerce platform applies to your telco. Whether you are looking for a digital transformation overhaul, or you want to start with a proof-of-value—it's possible with Gomibo Platforms.
Before we get into the use cases, let's take one step back and delve into:
The most common strategic priorities in the telecom industry
To come to potential use cases of our platform, it is important to start at the highest level: your company's strategy.
These currently are the three most common strategic priorities for telcos:
Growth
Increasing market
share & revenue
Cost Reduction
Optimizing
resource efficiency
Operational Excellence
Improving
operational performance
Wherever your focus lies, digitization is likely top of your agenda to achieve this. Because in a digital world customers want to interact with your telco for sales and service via your website, app and store—this is where you keep them satisfied. Thus, world-class digital channels are required to achieve your strategic goals.
Examples of use cases with the Gomibo solution
That is where we come in: Our channel solution allows telcos to provide a great customer experience and increase commercial performance. Over a 100 different use cases are possible, some of those consisting of the full omnichannel solution, but we also deliver specific projects for use cases based on your strategic priorities.
The Gomibo solution is compatible with all relevant telco products and services for business and residential customers. Below, some of the most relevant use cases are shown.
Enhance Digital Sales
Launch a new digital (sub) brand and increase revenue with 40%
Enhance Product Offering
Launch a device shop to offer bundled phones and subscriptions
Reduce IT Costs
Replace existing website (sub) domains
Decrease Time-to-Market
Launch a new channel in 3 months
Omnichannel Excellence
Transform all your channels with our omnichannel commerce solution
Decrease Churn with 50%
Launch a campaign website with best deals to retain customers
Reduce Service FTEs
Enhance your selfcare channels
Increase NPS
Get our flow builder including a fully A/B tested out-of-the-box customer journey
Launch a bundle shop to increase your market share
WAn example of what we offer: A website (sub) domain offering bundles (phones and subscriptions) to test our solution with minimal disruption.
Key benefits of a bundle shop:
- High value: Increase online sales and decrease churn with, as not offering bundles causes you to miss 40-50% of your addressable market.
- Low risk: Integration without any disruption to your existing IT core.
- Fast time-to-value: Will take around three months to launch.
Launch a new digital (sub) brand to boost digital sales
What we offer: All sales and service channels and an (omnichannel) back-end out-of-the-box to launch a new (sub) brand.
Key benefits of launching a new brand with us:
- High value: Instantly be a killer in online sales with a highly converting telco customer journey, low marketing spend and a NPS up to 70+.
- Low risk: Integration without any disruption to your existing IT core.
- Fast time-to-value: Will take around three months to launch.
Get our flow builder to increase NPS and customer retention
What we offer: You will be able to use our flow builder, which includes an out-of-the-box customer journey that has been A/B tested for over 20 years.
Key benefits of obtaining our flow builder:
- High value: Instantly optimize your customer experience by leveraging 20+ years of telecom commerce experience installed in our flow builder.
- Low risk: Integration without any disruption to your existing IT core.
- Out-of-the-box functionalities: Personalized journeys for all channels, next-best-offer engine, (self-)service journeys, and more.
PERFORMANCE
Trusted by customers in 30 countries, Gomibo Platforms powers over 1.2 million sales annually, with 95% occurring online.
RATINGS
Average (end-)customer review score of 9.4 out of 10 (50.000+ reviews), making your employees happy with one back-end for all your channels at the same time.
EXPERIENCE
Enjoy 16 years of experience in telecom omnichannel sales and service, with 19 active telco integrations at this moment.
1-minute solution overview
Watch our product explanation video to see how you can enhance your customer experience and commercial performance by powering your telco sales and service channels by Gomibo’s commerce platform.
Learn more about growth through digital transformation
Get to know the 3 Key Drivers to Telco E-commerce Success
In the rapidly evolving telecommunications industry, e-commerce has emerged as a critical component for success. Customers are increasingly turning to digital channels for purchasing and managing telecom products and services.
Thus, a well-executed e-commerce strategy is key to achieve strategic goals:
- Boosting digital sales
- Improving your NPS
- Reducing churn
However, this is easier said than done. The unique complexities of the telco industry make achieving these goals challenging.
Read this article to understand the basis to becoming a digital telco in today’s market, and how you can apply this at your own company.
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