TRUE OMNICHANNEL COMMERCE WITH OUR

SaaS Commerce Platform for Telcos

Seamlessly integrate web, app, and in-store channels with our 16-year omnichannel expertise.

Discover our channels, powered by the Gomibo.Platforms Core

  • Website

  • App

  • Store

  • Self-Care

Seamless E-Commerce Website for Telcos

Our SaaS platform provides a fully featured e-commerce website designed for telcos. Enabling them to sell and manage a variety of products and services, including fixed and mobile contracts, devices, and accessories. The platform ensures a seamless user experience with easy navigation, fast loading times, and responsive design, all while integrating effortlessly with existing IT systems​​​​​​​​.

Comprehensive App for Telcos

Our app, part of the omnichannel platform, offers telcos a powerful mobile e-commerce solution, seamlessly integrated with other (commerce) channels such as the website and store software. With real-time notifications and usage data display, customers enjoy a smooth and efficient mobile-friendly interface. In addition to service, the app serves as a sales platform for upselling and cross-selling, enhancing revenue opportunities through targeted promotions and personalized offers.

Bringing E-Commerce Experience to Stores

Our POS software, part of our omnichannel platform, revolutionizes in-store shopping by bringing the e-commerce feel into physical stores. Allowing telcos to sale and service all types of products and services such as fixed and mobile contracts, devices, accessories, and more. Being integrated with web, app, and servicing systems, the software allows real-time inventory updates, personalized customer interactions, and an intuitive interface for employees. The POS system enhances overall shopping experience while boosting sales through effective upselling and cross-selling strategies.

Let Customers Help Themselves Using Self-Care

Our self-care solution empowers customers to manage their accounts and services independently, providing a seamless and user-friendly experience. By integrating with existing web and app channels, our self-care platform allows customers to handle tasks such as viewing and paying bills, managing subscriptions, returning products, and troubleshooting issues without needing agent assistance. This reduces support costs for telcos while enhancing customer satisfaction through immediate, personalized service and support. Customers appreciate this and rate our service with a 9.4 out of 10.

Receive our Brochure

We are happy to send you a brochure about what we can do for you as a telco. The brochure contains a comprehensive overview of our features, example implementations, all our integrations, and more. To get an even more extensive impression about what we can do for you, a demo is usually required.

POWERFUL FEATURES

Explore our extensive range of commerce features

A wide range of e-commerce specific features are integrated into the Gomibo.Platforms Core which powers our web, app, and store channels. Sell and manage all connectivity (fixed & mobile) to consumers and businesses and monetize your customers. Attract new customers with our marketing tools, reduce churn, grow ARPU, and boost NPS, all while using your own branding with our out-of-the-box front-end or in a headless setup

A/B Testing

Constantly aim at improving NPS, conversion rate and ARPU, while reducing churn and costs with our A/B testing tools.

Commercial Product Catalog

Receives the products from the technical product catalog and enriches this data such that it can be optimally presented to a customer in an omnichannel environment

Comparison Tools

Let your customers filter through millions of product/service combinations without hassle using our extensive comparison tools.

Content Management System

Easily update and optimize your content, delivering a seamless user experience through our CMS tool.

Fraud Prevention

reduce bad debt with our built-in fraud prevention solution.

Flow Manager

Keep the communication with your customer uniform by creating out-of-the-box customer journeys via our communication templates tool.

Lead Conversion

Boost your revenue, cut software costs by tens of millions, and increase customer experience.

Marketing & Promotions Manager

Optimize your marketing with automation tools, increase NPS and ARPU simultaneously, and have access to many marketing tools yourself.

PERFORMANCE

Trusted by customers in 30 countries, Gomibo Platforms powers over 1.2 million sales annually, with 95% occurring online.

RATINGS

Average (end-)customer review score of 9.4 out of 10 (50.000+ reviews), making your employees happy with one back-end for all your channels at the same time.

EXPERIENCE

Enjoy 15+ years of experience in telecom omnichannel sales and service, with 19 active telco integrations at this moment.

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DETAILS

Integration: One platform, all commerce channels

Find out how we approach integration, focusing on minimal disruption and maximum efficiency, ensuring that our platform seamlessly integrates with existing IT systems at the edge without the need for extensive modifications. We utilize standard APIs and, where necessary, employ manual methods to bridge any gaps, ensuring a smooth and effortless integration process.

Learn more about growth through digital transformation